Shipping policy

Shipping Policy

Effective Date: 5/7/2026

1. Introduction:  At Bro Dreams ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, brodreams.com.  Due to the average order price and the increased rise in fraud attempts during purchase, orders are shipped after payment has been fully processed and received.  

2. Shipping Destinations: 

  • Countries We Ship To: the United States of America

·        Future Expansion:  We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping in the United States:

·        Standard Shipping: We attempt to use the most secure and least expensive shipping method available, based on the size of the item and the shipping destination.  

·        Customs and Duties:  International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.  Custom shipping, delivery requirements, and support with product handling are subject to custom pricing and may be selected at checkout.

·        No Hidden Fees:  All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

·        Processing Time:  Orders are processed within 3 days after payment is processed. (Monday to Friday, excluding holidays).

·        Weekend and Holiday Orders:  Orders placed on weekends or public holidays will be processed on the business day after which payment processing is completed. 

 

5. Estimated Delivery Time after Payment Processing is Completed

  • Domestic Shipping:
    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 1-5 business days, when applicable 
  • International Shipping:
    • Standard International Shipping: 7-14 business days
    • Notes:  Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers:  We partner with reputable carriers to ensure your package arrives safely.

·     Domestic Carriers: USPS, UPS, DHL, FedEx

·     International Carriers: DHL, FedEx International

·          Shipment Tracking:  All orders include tracking information, which will be provided via email once your order has shipped.

·          Insurance:  Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

·        Tracking Information:  After your order has been shipped, you will receive an email containing your tracking number/information, carrier name, and a link to track your package. 

  • How to Track Your Order:
    • Visit brodreams.com/track-order or the carrier's website.
    • Enter your tracking number to view the status and estimated delivery date.
  • Assistance:  If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

  • Protection:  Customers pay purchase shipping protection, which will cover a variety of shipping or delivery related issues that arise from the use of third parties for delivery.  If you have questions or need assistance with tracking, please contact our Customer Service.
  • Denial of Package Protection:  Customers may remove package protection, and assume responsibility for any delivery issues, delivery related damages, or lost packages.  

 

9. Incorrect Address

·        Address Accuracy:  Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

·        Returned Packages:  If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment.  Additional shipping charges may apply.

 

10. International Customs and Duties

·        Customs Clearance:  International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

·        Taxes and Duties:  Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

·        Customs Policies:  Customs policies vary widely by country. Please contact your local customs office for more information.

 

11. Contact Information

If you have any questions or concerns regarding your shipment, please contact us at:  info@brodreams.com.  Our Address is:  Bro Dreams Address:  1500N Grant Street, STE N, Denver Colorado 80203, United States.  Our customer service team is available from 9am-2pm, Monday through Thursday. 

 

14. Changes to This Shipping Policy:  We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

Thank you for shopping with Bro Dreams! 

We appreciate your business and are committed to providing you with exceptional service.