For questions about returns and refunds, please contact our Customer Service team:
What’s Covered?
Our warranty covers the table’s structure, including materials, fasteners, pedestals, and feet, ensuring it withstands its intended load without failure or significant deformation.
What’s Not Covered?
Consumable components such as table finish, playing surface layouts, armrest material, and foam components are not covered under the lifetime warranty. These items naturally wear with use but are available for purchase and replacement on our website.
Seating Warranty
Our chairs, ottoman, and benches are covered under a 2-year warranty. The warranty does not cover damage or issues resulting from customer modifications or improper use including but not limited to:
Damage due to use not intended for the product such as rocking, dragging, exceeding weight limit, standing or climbing, etc.
Damage from neglect, abuse, misuse, improper storage, or accidents
Inadequate maintenance, cleaning, or care including concerns such as pet hair, environmental growth, uninvited guests, or water damage)
Warranty Disclaimers
Warranty is Non-Transferable: Valid only for the original purchaser.
Electronics: Electronic components are warrantied for 2 years from the date of delivery.
LED Customizations: Modifying or customizing LED components will void the warranty.
Refinishing the Table: Any refinishing or modifications to the table will void the warranty.
Assembly Adjustments: Incorrect assembly adjustments can void the warranty, so please follow our assembly guidelines.
Improper Use voids the warranty. Examples of improper use include but are not limited to rocking, dragging, exceeding weight limits, standing or climbing, etc. Damage from neglect, abuse, misuse, improper storage, or accidents
Inadequate maintenance, cleaning, or care including concerns such as pet hair, environmental growth, uninvited guests, or water damage)
Warranty Resolutions:
BBO Poker Tables and Game Theory Tables will provide replacement components for valid warranty claims.
Replacements will be shipped to you, and you’ll be responsible for installation, as we do not offer in-house technician services. We’re committed to keeping your BBO/GTT table and chairs at the center of your gaming experience.
